/* Support tickets: account page (ClientSupportPage) and the new-ticket dialog. */

.support-page {
	max-width: 1000px;
	margin: 0 auto;
}

.support-page-header {
	margin: 10px 0 20px 0;
}

.support-page-title-row {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 16px;
	flex-wrap: wrap;
}

.support-page-title-group {
	display: flex;
	align-items: baseline;
	gap: 12px;
}

.support-page-title {
	font-size: 22px;
	font-weight: 500;
	margin: 0;
}

.support-page-count {
	font-size: 13px;
	color: #6b7280;
	white-space: nowrap;
}

.support-filter {
	font-size: 13px;
	color: #4b5563;
	margin-left: 8px;
}

.support-page-subtitle {
	font-size: 14px;
	color: #4b5563;
	line-height: 1.6;
	margin: 4px 0 0 0;
}

.support-new-button {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	padding: 9px 16px;
	font-size: 14px;
	font-weight: 500;
}

.support-new-button iron-icon {
	width: 16px;
	height: 16px;
}

/* Ticket list */

.support-list {
	display: flex;
	flex-direction: column;
	gap: 12px;
	width: 100%;
}

.support-row {
	display: flex;
	flex-direction: column;
	background: #fff;
	border: 1px solid #e5e7eb;
	border-left: 6px solid #9ca3af;
	border-radius: 14px;
	padding: 16px 20px;
	box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
}

.support-row.support-status-new,
.support-row.support-status-open {
	border-left-color: #185fa5;
}

.support-row.support-status-pending {
	border-left-color: #d97706;
}

.support-row.support-status-solved,
.support-row.support-status-closed {
	border-left-color: #3b6d11;
}

.support-row-header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 16px;
}

.support-row-main {
	cursor: pointer;
	display: flex;
	align-items: baseline;
	gap: 12px;
	min-width: 0;
	flex: 1;
}

.support-ticket-id {
	font-size: 13px;
	font-weight: 600;
	color: #6b7280;
	white-space: nowrap;
}

.support-ticket-subject {
	font-size: 15px;
	font-weight: 500;
	color: #1f2937;
	overflow: hidden;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.support-ticket-meta {
	display: flex;
	align-items: center;
	gap: 14px;
	flex: none;
}

.support-ticket-updated {
	font-size: 13px;
	color: #6b7280;
	white-space: nowrap;
}

.support-toggle {
	font-size: 12px;
	font-weight: 500;
	color: #374151;
	background: #fff;
	border: 1px solid #d1d5db;
	border-radius: 6px;
	padding: 0 10px;
	min-height: 28px;
	height: 28px;
	cursor: pointer;
}

.support-toggle:hover {
	background: #f3f4f6;
	border-color: #9ca3af;
}

.support-toggle iron-icon {
	width: 14px;
	height: 14px;
}

/* Conversation */

.support-conversation {
	margin-top: 16px;
	padding-top: 16px;
	border-top: 1px solid #e5e7eb;
}

.support-comment-list {
	display: flex;
	flex-direction: column;
	gap: 10px;
}

/* Agent replies are inset a little so the two sides of the conversation read apart at a glance. */
.support-comment {
	box-sizing: border-box;
	margin-left: 32px;
	background: #f3f4f6;
	border: 1px solid #e5e7eb;
	border-radius: 10px;
	padding: 10px 14px;
}

.support-comment-mine {
	margin-left: 0;
	background: #dbeafe;
	border-color: #bfdbfe;
}

.support-comment-meta {
	display: flex;
	align-items: baseline;
	gap: 10px;
	margin-bottom: 4px;
}

.support-comment-author {
	font-size: 13px;
	font-weight: 600;
	color: #1f2937;
}

.support-comment-mine .support-comment-author {
	color: #185fa5;
}

.support-comment-time {
	font-size: 12px;
	color: #6b7280;
}

.support-comment-body {
	font-size: 14px;
	line-height: 1.55;
	color: #1f2937;
	white-space: pre-wrap;
	word-break: break-word;
}

.support-comment-attachments {
	display: flex;
	flex-wrap: wrap;
	gap: 6px;
	margin-top: 8px;
}

.support-attachment,
.support-attachment-link {
	display: inline-flex;
	align-items: center;
	gap: 4px;
	font-size: 12px;
	color: #1f2937;
	background: #fff;
	border: 1px solid #d1d5db;
	border-radius: 6px;
	padding: 4px 8px;
	text-decoration: none;
}

.support-attachment-link:hover {
	border-color: var(--theme-primary-color, #0080c0);
	color: var(--theme-primary-color, #0080c0);
}

.support-conversation-empty,
.support-conversation-error {
	font-size: 14px;
	color: #6b7280;
	text-align: center;
	padding: 8px 0;
}

.support-conversation-error {
	color: #b45309;
}

/* Reply box */

.support-reply {
	margin-top: 16px;
	padding-top: 12px;
	border-top: 1px dashed #e5e7eb;
}

.support-reply-message {
	min-height: 110px;
}

.support-reply-actions {
	display: flex;
	justify-content: flex-end;
	margin-top: 10px;
}

.support-send-button {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	padding: 8px 18px;
	font-size: 14px;
	font-weight: 500;
}

.support-reply-closed {
	display: flex;
	align-items: center;
	gap: 8px;
	margin-top: 16px;
	padding: 10px 14px;
	background: #f3f4f6;
	border: 1px solid #e5e7eb;
	border-radius: 10px;
	font-size: 13px;
	color: #4b5563;
}

.support-reply-closed iron-icon {
	width: 16px;
	height: 16px;
	flex: none;
}

.support-reply-closed p {
	margin: 0;
}

/* Status pills */

.support-status-pill {
	display: inline-block;
	font-size: 12px;
	font-weight: 600;
	line-height: 1;
	padding: 6px 10px;
	border-radius: 999px;
	background: #f3f4f6;
	color: #4b5563;
	border: 1px solid #e5e7eb;
	white-space: nowrap;
}

.support-status-pill.support-status-new,
.support-status-pill.support-status-open {
	background: #dbeafe;
	color: #185fa5;
	border-color: #93c5fd;
}

.support-status-pill.support-status-pending {
	background: #fef3c7;
	color: #b45309;
	border-color: #fcd34d;
}

.support-status-pill.support-status-hold {
	background: #f3f4f6;
	color: #4b5563;
	border-color: #d1d5db;
}

.support-status-pill.support-status-solved,
.support-status-pill.support-status-closed {
	background: #eaf3de;
	color: #3b6d11;
	border-color: #c5dea3;
}

/* Empty and unavailable states */

.support-state {
	display: flex;
	flex-direction: column;
	align-items: center;
	text-align: center;
	gap: 8px;
	width: 100%;
	box-sizing: border-box;
	background: #f3f4f6;
	border: 1px solid #e5e7eb;
	border-radius: 14px;
	padding: 36px 24px;
}

.support-state-icon {
	width: 36px;
	height: 36px;
	color: #9ca3af;
}

.support-unavailable .support-state-icon {
	color: #d97706;
}

.support-state-title {
	font-size: 20px;
	font-weight: 600;
	color: #1f2937;
	margin: 0;
}

.support-state-text {
	font-size: 15px;
	color: #1f2937;
	margin: 0;
}

.support-state-hint {
	font-size: 14px;
	color: #6b7280;
	margin: 0;
}

.support-state-link {
	font-size: 14px;
	color: var(--theme-primary-color, #0080c0);
	text-decoration: none;
}

.support-state-link:hover {
	text-decoration: underline;
}

/* New-ticket form */

.support-form {
	width: 100%;
}

.support-form vaadin-text-field,
.support-form vaadin-combo-box,
.support-form vaadin-text-area {
	width: 100%;
}

.support-message {
	min-height: 160px;
}

.support-upload {
	width: 100%;
	box-sizing: border-box;
	border: 1px dashed #d1d5db;
	border-radius: 10px;
	padding: 8px 12px;
	margin-top: 8px;
}

.support-upload-hint {
	display: block;
	font-size: 12px;
	color: #6b7280;
	margin-top: -4px;
}

/* Dialog */

.support-dialog-content.oc-content-layout {
	padding: 20px 24px 24px 24px;
}

.support-dialog-title {
	font-size: 18px;
	margin-bottom: 8px;
}

.support-dialog-buttons {
	margin-top: 16px;
}

@media ( max-width : 640px) {
	.support-row {
		padding: 14px 16px;
	}
	.support-row-header {
		flex-direction: column;
		align-items: flex-start;
		gap: 10px;
	}
	.support-comment {
		margin-left: 16px;
	}
	.support-comment-mine {
		margin-left: 0;
	}
	.support-row-main {
		flex-direction: column;
		gap: 2px;
		width: 100%;
	}
	.support-ticket-subject {
		white-space: normal;
	}
}